La gestion interculturelle dans le secteur du tourisme : une nouvelle opportunité pour une performance durable

Mémoire Entreprises & gestion Management organisation

Date de publication :

25/02/2008

Langue :

Anglais

Format :

.doc

Nombre de pages :

60 pages

Niveau :

avancé

Consulté :

1 fois

Avis client :

non évalué

Validé par :

le comité Oboulo.com

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Sommaire :

Sommaire

Problem Field, Problem Formulation, Research Question
1. Research Topic
2. Research Problem
3. Purpose of the analysis
4. Research question
Methodological part: How and why using these theories and a case study?
1. Why being focused on Human Resources aspects
2. Use of complementary theories
3. A case study research: Club Med Organization
Theoretical Chapter: Culture, Intercultural Management and Team Performance Literature
1. ?Intercultural management?: three main definitions
2. Culture and management: the dimension of culture according to Hofstede
3. A managerial literature
4. A team performance according to Tuckman
5. Intercultural management model: How to manage an intercultural workforce?
Analysis chapter: Tourism Sector Context and Club Med Organization's case study
1. The tourism sector context: what is the place of Club Med Organization?
2. How to satisfy customers' needs?
3. Club Med's workforce and intercultural model of management

Résumé :

The tourism sector is clearly characterized by the number of nationalities that compose it. Either the employees in an agency or in a "holiday village", or the customers gather an unlimited number of nationalities. The culture is also part of it. Employees from a specific country can face a customer from another country, which is totally different. In the same way, an employee can work in team with another employee who comes from a country where the culture is completely different.
Culture is part of our life, part of our interactions, part of our behaviour. Understand culture from the others is necessary to live quietly, to work in a good atmosphere, to be in peace with everybody.
Companies in general, but especially in the tourism sector are able to deal with several nationalities. The intercultural management is, nowadays, part of the strategy for executives managers. To know the culture, to know how to negotiate with a colleague, a customer, or a supplier through the differences produce efficiency and performance.
This report will also show you that the intercultural management has to be improved and developed in most of the international company, but especially in companies of the tourism sector.