Head & Shoulders: A Comprehensive Look at Consumer Behaviour
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18 word format
document in english
marketing
case study
date published 13/06/2006
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SummaryThis report provides an analysis and evaluation of Procter & Gamble’s hair care line, Head & Shoulders. With Head & Shoulders new marketing campaign, this report analyses the effectiveness of this campaign in comparison to the ever growing competition of other anti-dandruff hair care products in the United Kingdom (UK). The report also provides recommendations for increasing awareness of the Head & Shoulders brand and how it could stand out among competitors.
The research draws attention to the fact that Head & Shoulders is a low involvement product that deals with a problem (anti-dandruff) that is embarrassing for consumers. In the focus groups held for the analysis, 75% of participants answered Head & Shoulders when first asked ‘if you were looking to buy an anti-dandruff shampoo, which brand would you purchase?” (Weiss, 2006). It was also found that in comparison to three other popular anti-dandruff brands, Head & Shoulders ranked the highest among consumers surveyed. They were also rated the highest on the two most important attributes of shampoo products: ‘End result’ and ‘Accessibility’ (Kavanagh, 2006).
In addition, Head & Shoulders is easily identified by consumers in terms of physical attributes and function of the product. Plus, 90% of one of the focus groups had a positive impression for Head & Shoulders products (Nathanson, 2006). Further investigations revealed that the positive impression left on consumers is supported by different promotions in stores and only somewhat by the new Head & Shoulders spokesperson, American actress Kristin Davis.
The research draws attention to the fact that Head & Shoulders is a low involvement product that deals with a problem (anti-dandruff) that is embarrassing for consumers. In the focus groups held for the analysis, 75% of participants answered Head & Shoulders when first asked ‘if you were looking to buy an anti-dandruff shampoo, which brand would you purchase?” (Weiss, 2006). It was also found that in comparison to three other popular anti-dandruff brands, Head & Shoulders ranked the highest among consumers surveyed. They were also rated the highest on the two most important attributes of shampoo products: ‘End result’ and ‘Accessibility’ (Kavanagh, 2006).
In addition, Head & Shoulders is easily identified by consumers in terms of physical attributes and function of the product. Plus, 90% of one of the focus groups had a positive impression for Head & Shoulders products (Nathanson, 2006). Further investigations revealed that the positive impression left on consumers is supported by different promotions in stores and only somewhat by the new Head & Shoulders spokesperson, American actress Kristin Davis.
Table of Contents- Executive Summary
- Key Findings
- Marketing Recommendations
- Project Objectives
- Methodology
- Secondary Data
- Primary Data
- Attitude Formation and Change Chart
- Fishbein Model
- Analysing the Fishbein Equation
- Means End Chain
- Concrete Attributes
- Abstract Attributes
- Functional Consequence
- Psychological Consequence
- Consumer Decision Process Model
- Problem Recognition
- Information Search and Evaluation
- Purchasing Process
- Post-Purchase Behaviour
- Conditioning
- Classical conditioning
- Instrumental conditioning
- Vicarious learning
- Marketing Recommendations
- Product Range
- Promotional activities
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